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Delivery Time Estimate:

Please anticipate a delivery time of 16 to 20 days for your order. This allows us to ensure your items are prepared, packaged, and shipped to our high-quality standards. We appreciate your patience and understanding!

Refund Method Process:

After we have received and assessed your returned item, we will process your refund using the same payment method that you used for your purchase. This is to streamline the refund process and ensure a smooth transaction.

Refund Timeline When to Expect:

Once your returned item is received and approved, we will send a confirmation email notifying you of the refund. The actual timeframe for the refund to be reflected in your account can vary depending on your bank's processing speed, but it usually takes a few days.

Return Policy Guidelines:

At The Satin Plum, we want you to love your purchase. However, if you're not completely satisfied, you can return your item within 30 days of receiving it. Please contact our customer service for detailed return instructions.

Additional Discount Code How to Obtain:

Of course, you can get another discount code! Visit checkout deals daddy to get your new code and enjoy more savings!

Order Confirmation How to Verify:

After you've made your purchase, a confirmation email will be sent to you. If you do not receive this confirmation, please contact our customer service team right away for assistance.

Order Tracking Availability:

Absolutely, you can track your order! After your order has been placed, we'll send you the tracking information so you can follow its journey to your doorstep.

Order Cancellation Policy:

Due to our commitment to process orders quickly for our customers, we are unable to cancel an order once it has been placed. However, we do accept returns of unwanted items once received.

Faulty Items What to Do:

We pride ourselves on the quality of our products. However, if you receive a faulty item, please get in touch with our customer service team immediately. We will work diligently to resolve the issue.

Incorrect Items What to Do:

If you receive an item that you did not order, please contact our customer service team as soon as possible. We will guide you through the process of returning the item and ensure you receive the correct product.

Customs Charges Policy:

Customs charges are imposed by local laws and are the responsibility of the customer. The Satin Plum does not cover these charges. For more information on potential charges, we recommend contacting your local customs office.